Mornin’ Loungers. Welcome to another opening of the bar, sit down, grab a drink, share a tale or two. This week want to know about your customer service stories.
I had originally planned to write about the awesome service I received at QT while I was at Problogger but yesterday I got impeccable service a little closer to home and decided to share the local love.
Yesterday, on a bit of a whim, I decided to go and get my hair done. I always get my hair coloured (although not as often as I would like to) at Rockhampton Hairhouse Warehouse because they have always been able to recreate my half arsed ideas of what I want to do with my hair. Their customer service is also always awesome.
From the moment you walk into the store you are met with friendly faces and treated like an old friend, not a customer. On arrival you are offered coffee, tea or water and made to feel comfortable. I also love that they sit down with you and tell you exactly how much your hair style is going to cost so you aren’t met with a nasty bill at the cash register.
Yesterday I spent 4.5 hours in the company of the lovely ladies at the Rockhampton store. That’s a lot of time to spend in one place and it felt like the time flew. My only instruction to the hairdresser was ‘I want red foils of different shades but for it to look natural’. This is the result:
I couldn’t fault my experience if I tried and it was well worth the time spent sitting in the chair! Every girl needs a pamper session every now and then, it certainly helps when the business steps up and provides an awesome service too!
I also get Mr 4’s hair cut there and they are so accommodating to him. He’s not a big fan of having his head touched, or sitting still but the staff are always happy to work around him and his needs. They also have cute kids capes that help with the ‘look down’ part of the hair cutting adventure. It’s much easier to say ‘look at the puppy’ than telling him to stare at his lap which is what other places have tried and failed.
Do you visit the hairdresser regularly? Do you love the service you receive?
p.s this isn’t a sponsored post, I just really love them!